Colibo is ISO 27001 certified — your setup should be held to the same standard. This package combines our strongest protection, monitoring, and recovery services into one offering that secures your solution end to end.

Extended Backup & Anti-Ransomware (Cloud customers)

Hardened, immutable backups protect your data from being corrupted or encrypted. Ransomware attacks can be patient and wait out standard backup periods, leaving your secure backups redundant — with extended backup retention, you can still recover an earlier version of your solution and data. And in the unlikely event of a wider incident affecting multiple customer solutions, your environment is prioritised in the restore process, so you're back online as fast as possible.

24/7 SLA & Proactive Monitoring

Standard support runs Monday to Friday, 08:30–16:30 CET. With this package, our team is available 24/7, all year round. Your solution is continuously monitored, and any breakdown triggers troubleshooting within 45 minutes. Your System Owner is kept informed with relevant communication throughout. Server malfunctions trigger instant alerts — often resolved before you even notice — and SSL certificates are monitored and renewed proactively.

PCI Scanning

Regular PCI scans of your environment identify vulnerabilities before they become incidents, keeping your installation aligned with current security standards.

Together, these services hold your solution to the same security standard as the Colibo platform itself — protected, monitored, and recoverable around the clock.